Refund and rescheduling policy

This policy applies to leadership coaching, facilitation, and related professional services offered by Cedar Base Leadership Consulting Pty Ltd. It does not cover physical products or online subscriptions, which we do not sell.

Eligibility for a refund

Deposits and fees may be refundable when Cedar Base cancels an engagement and no suitable alternative dates are offered. Fees already earned for completed sessions are not refundable.

Timeframe

Refund requests should be emailed to hello@panel-cedarbase.click within 14 days of the event giving rise to the request. We respond within 10 business days.

Full and partial refunds

• Full refund — if we cancel before any coaching or facilitation work begins and no replacement date is accepted.
• Partial refund — if an engagement is ended early by mutual agreement after some sessions have been delivered; unused prepaid session fees may be returned after deducting completed work and non-recoverable preparation.

Non-refundable items

Completed coaching sessions, completed facilitation days, and preparation already performed against an agreed brief are non-refundable. Third-party venue deposits arranged on your behalf are subject to the venue’s own terms.

Cancellation by the client

Cancellations more than 14 days before the first scheduled session receive a full deposit refund. Cancellations between 7 and 14 days receive a 50% deposit refund. Cancellations inside 7 days forfeit the deposit, unless we successfully fill the reserved time with another client.

Rescheduling

One reschedule of a session or offsite date is available without fee when requested at least 5 business days in advance. Later reschedules may incur a fee reflecting preparation already completed.

Deposits and no-shows

Deposits secure dates in the coaching calendar. A no-show without 24 hours’ notice is treated as a completed session for billing purposes.

Work already started

Once discovery interviews, briefing, or facilitation preparation has begun, fees covering that work remain payable even if the remaining schedule is cancelled.

Refund process and timing

Approved refunds are returned to the original payment method within 10–15 business days after approval. You will receive written confirmation of the amount and method.

Exceptions

Statutory rights under the Australian Consumer Law are not limited by this policy. Serious illness, bereavement, or comparable circumstances may be considered case by case with supporting detail.

Contact for refund requests

hello@panel-cedarbase.click · (37) 4062 2837 · 3 Edgewater Close, Illaroo, New South Wales 2540, Australia.